FAQ
Have a question you need answered? Check out our Frequently asked questions below. If you can’t find the answer you are looking for, give us a call (609-265-9095).
FREQUENTLY ASKED QUESTIONS:
| Q. Why Ship With The Total Package? |
A. An independent mail and parcel center (MPC) can make your shipping problems go away. Individuals and business can both save time and money by using an MPC. Yes, you could go straight to the carrier to ship something, but then you have to deal with the consequences. Did you have the proper packing materials? Did you pack the item(s) properly? Did you pick the right service?
Independent mail and parcel centers can help you make the right decisions by asking you the right questions. With our experience, we can help you get your shipment there when you need it and we’ll make sure that it’s packed right.
The best part about going to an independent mail and parcel center is the service afterwards. If a problem arises, we can work with the carrier to get your problem resolved. You only have to make one call and we’ll get the ball rolling to fix the problem. We’ll follow up with the carrier and get resolution.
Consider that if you have a valuable fragile shipment that gets broken in transit, the carrier will automatically respond that you did not pack it properly - even if they ran over it with a forklift! We dispute this with the carrier for you and prove to them that the item was packed properly.
Why waste time and money going off to get supplies, packing the item, and then heading to the carrier? Come to The Total Package and we will take care of everything!
| Q. How Much Does Shipping Cost? |
A. Shipping is calculated based on the weight, dimensions, and destination. Those three factors will determine the cost of your shipment. You can always obtain an estimate by calling us at 609-265-9095 or filling out an estimate request form.
| Q. What Shipping Options Do I Have? |
A. We use the United States Postal Service, UPS, Federal Express, DHL, and Freight. Each carrier has their own list of services ranging from Same Day, Next Day Air, Second Day Air, 3 Day, Ground, Ocean, etc. etc.
::IMPORTANT Shipping/Mailing Terms & Conditions::
| Q. I sent something first class/parcel post/priority mail with US Postal Service. Why hasn’t it arrived yet? |
A. Unfortunately the US Postal Service does not guarantee first class, regular mail or priority mail. We can only estimate when it should/may arrive. But we cannot give exact dates of delivery for the US Postal Service. The only service the US Postal Service guarantees is Express mail (2 Day guarantee).
| Q. The company provided a prepaid shipping label to use to return my shipment. Can I bring it to the Total Package? |
A. Yes. All you need to do is bring in the package with the label and drop it off FREE of charge. We do however charge you for any packaging materials you may need to properly package your shipment. Prices vary dependent on what materials are needed (i.e. tape for your boxes, bubble wrap, a box, padded envelope etc.)
NOTE: Please make sure to write down/make a copy of the tracking information for your drop-off’s. You will need that as proof that you returned your package. There are many companies who gets hundreds of packages a day and your return may be accidentally overlooked. With a record of the tracking it can be easily proven that you made a return for credit/exchange.
| Q. The company/individual gave me their account number to use to send my shipment. Can you help me? |
A. Yes. Just bring in your shipment/documents along with the account number and we will be glad to assist you in filling out the paperwork. Envelopes, boxes, and tubes provided by the carriers are free of charge.
We do however charge you for any packaging materials you may need to properly package your shipment that are not provided by the carrier.
Prices vary dependent on what materials are needed (i.e. tape for your boxes, bubble wrap, a larger box for items that won’t fit inside a carrier’s box, etc).
Once the item is picked up, The Total Package is NOT responsible for your package(s) in any way for any reason whatsoever. We assume NO liability for your package(s), their safety, its packaging, damage, loss or delivery time. All responsibility rests with the sender of the package(s) and/or the carrier once the package(s) are picked up.
If you do not agree with these terms and conditions for us to accept and hold your package(s) for the carrier to pick up and deliver them, please have the carrier pick up your packages from your location or deliver them to the carriers depots directly.
| Q. I/my company have an account number with UPS/FedEx/DHL. Are you able to look up my account information so I can ship off my package? |
A. No. Unfortunately we are unable to look up anyone’s account information. You will have to take your shipment to the carrier’s facilty if you do not have access to your account number.
| Q. My package was delivered late/lost/damaged. What do I do next? |
A. Just give us a call and we will take care of everything for you.
1. Item Delivered Late:
If your item was sent overnight, second day air, or 3 Day with UPS, FedEx, or DHL and it arrived late, just call us and give us the information and we will contact the carrier to get you a refund on the shipping cost (this does not include our fees).
NOTE: Refunds are not given under circumstances such as inclement weather (snow storms, etc.), incorrect address, or if the recipient was not home to receive the package.
1. Item Lost:
If your item was lost during transit, just call us and give us the information and we will contact the carrier to set-up a trace to locate your shipment. This process usually takes 7-10 days. If the shipment
is not located within that time the carrier will send us paperwork to file a claim for the shipment.
NOTE: If the shipment was sent via US Postal Service without any form of tracking/insurance, there is no way to place a trace on the package.
1. Item Damaged:
If your item was damaged during transit, just call and give us the information and we will contact the carrier to report the damage. Please make sure you/recipient retain all the packaging materials from the
shipment. The carrier will need to inspect the package to access the damage and determine who was at fault for the damage (poorly wrapped/carrier’s fault). The carriers will not cover the claim on a package that you have not packed to their standards. The Total Package takes pride in exceeding the demands set by all shipping carriers.
Once the inspection is complete the carrier will send us claims forms. You will need to provide us with proof of value to send in with the claims forms. It can be a receipt, page from catalog with pricing,
etc. Once the paperwork is received by the carrier they will process the claim and mail the check to our store where you can pick it up at your earliest convenience. This process usually takes about 7-14 days.
NOTE: UPS, FedEx, and DHL will access the final amount of your claim. It could be end up being less than you declared because of mitigating factors (i.e. depreciation, carriers adjusters final assessment,
etc.) We are not responsible if the carrier does not pay the full amount of the claim.
Carriers automatically cover each shipment for up to $100 for damage/loss. If your package is worth over $100, and you only declared $100, you will not receive anything over the $100 for your damage/loss. Please make sure you declare the appropriate value for your shipment. If it is worth $500 then please consider declaring the value at $500.
| Q. How Do I Package My Shipment? |
A. Start with a new/like new corrugated box. Tape the bottom with strong clear/brown packaging tape or reinforced tape. Do not use duct tape or masking tape for these are not designed to hold cardboard together and will peel up during shipping. Wrap fragile items completely in bubble wrap taping one end to the other. Place about 2 inches of foam peanuts in the bottom of your box.
Place your bubble wrapped item in and fill the box with foam peanuts making sure to surround the item(s)completely. Gently tap the box to allow the peanuts to settle. If you’ve used enough peanuts, you should have to press down to seal the top of your box with tape and there should be a slight bow. This will ensure the item to be secure as loose fill settles during transit.
If you have questions on packing delicate/awkward items, just give us a call and one of our experts will be glad to give you some advice on how to package your item safely and securely.
If you are still unsure, you can always bring the item in and we will be glad to package it for you.
| Q. I am out of town and need my mail sent to my current location. Can you do that? |
A. Yes. Just call us and give us the address information for where you would like your mail sent and we will send it out that same day. You can choose whichever delivery method you like (USPS, UPS, FedEx, DHL). We will either place the charges on your credit card we have on file, or we will add it to your bill and you can pay it when your mailbox rental is due next. It’s that easy!
| Q. My Mailbox term is ending and I am unable to stop by to make a payment. Is there any other way I can make a payment? |
A. Yes. You can either mail us a check or money order, call us with you credit card information, or fill out the following form with your credit card information and fax (609-265-9087) or email it to us. We will be sure to place your receipts inside your mailbox for pickup.
Mail your payment to:
The Total Package Of Mt. Holly
798 Woodlane Road Ste#10
Mount Holly, NJ 08060
Phone Payments: 609-265-9095
Fax: 609-265-9087
| Q. What do I need for Notary services? |
A. All you need is the documents that you need to have notarized and a photo ID. Please make sure that you do not sign any of the documents unless the notary is present. The main responsibility of the notary is to make sure you are who you say you and that you physically signed that document in their presence and they can attest to that fact.
